Symptoms
• Washing machine stops mid-cycle and displays E02 on the digital display
• Water does not fill the drum or fills very slowly
• The machine beeps and may not start a wash cycle
• Only cold water fills but hot water does not (or vice versa)
• Water level appears lower than normal for the selected cycle
• Machine enters standby mode and requires a reset to clear the error
Possible Causes
• Kinked or pinched inlet hoses on the back of the machine
• Clogged inlet valve screens due to mineral buildup or debris common in hard water areas
• Faulty water inlet valve solenoid preventing water flow
• Low home water pressure below 20 psi (below North American standard residential minimum)
• Closed or partially closed water supply shut-off valves under the sink
• Frozen or blocked water lines in cold climates
• Defective water level pressure sensor or switch
• Electrical connection issue with the inlet water valve circuit
• Control board malfunction preventing proper valve activation at 120V/60Hz operation
Safety Checks You Can Do
• Turn off and unplug the washing machine, then wait 5 minutes before restarting to reset the error
• Check both the hot and cold water shut-off valves behind the machine to ensure they are fully open (turn counterclockwise)
• Inspect the inlet hoses for kinks, twists, or pinching along their entire length and straighten if needed
• Disconnect the inlet hoses and check the small screens inside the machine's water inlet connections for sediment or debris; rinse screens with clean water if clogged
• Run a separate faucet near the washing machine to verify adequate water pressure; weak flow suggests a household water supply issue
• Ensure the inlet hoses are securely connected at both the machine and wall connection points
• Check your home's main circuit breaker to confirm the outlet powering the washing machine is not tripped
• Run the machine on a rinse and spin cycle only (without fill) to see if the error clears or if it only appears during fill
• If error persists after these checks, the inlet valve, pressure sensor, or control board may require professional service
Safety First
Always disconnect the appliance from power before performing any checks. If you are unsure about any step, please contact a qualified technician.