Symptoms
• Dishwasher stops mid-cycle or fails to start the wash phase
• No water or very little water visible inside the tub at the start of the cycle
• Error code E13 displays on the control panel
• Dishes remain dry after the cycle completes
• Audible clicking or buzzing sounds from the fill valve area (below the sink)
• Cycle times extend longer than normal as the machine attempts to fill
Possible Causes
• Closed or partially closed water supply shut-off valve under the sink
• Kinked, frozen, or blocked inlet water hose
• Mineral deposits or sediment clogging the inlet screen filter (common in hard water areas across the USA)
• Faulty or stuck water inlet fill valve requiring replacement
• Low household water pressure below 20 psi (below minimum operating pressure for USA models)
• Defective water level sensor preventing proper fill detection
• Tripped home circuit breaker cutting power to the fill valve solenoid
• Incorrect water line connection or disconnected inlet hose
Safety Checks You Can Do
• Check the water supply shut-off valve under the sink and ensure it is fully opened by turning it counterclockwise
• Inspect both hot and cold water inlet hoses for kinks, twists, or visible damage; straighten any kinked sections
• Verify your home's water pressure is adequate (normal USA household water pressure is 20-116 psi); low pressure may trigger E13
• Check your home's circuit breaker panel to ensure the breaker for the dishwasher is in the ON position; reset if tripped
• Disconnect the inlet hoses at the dishwasher connection and inspect the small filter screens for debris or mineral buildup; rinse gently with clean water
• Ensure inlet hoses are connected securely to both the water supply valves and the dishwasher inlet ports
• Run the dishwasher on a short cycle and listen for water filling sounds; absence of inlet valve clicking may indicate electrical failure
• Power cycle the dishwasher by turning off the circuit breaker for 30 seconds, then turning it back on
• Check that the dishwasher door is closing fully and latching properly, as some models will not fill if the door latch is not engaged
• Verify detergent dispenser is not stuck or jammed, as mechanical blockage can sometimes trigger false water level errors
Safety First
Always disconnect the appliance from power before performing any checks. If you are unsure about any step, please contact a qualified technician.